At pak11, the privacy of our players is not an afterthought — it is a foundational commitment. This Privacy Policy explains, in plain terms, what personal data pak11 collects, why we collect it, how it is used and protected, and what rights you have as a data subject. We recommend reading this document in full before registering your pak11 account.
pak11 collects only the personal data necessary to operate a safe, compliant, and enjoyable platform — including registration details, identity documents, payment information, and gameplay activity. We do not collect data we do not need.
pak11 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used exclusively to deliver and improve the pak11 platform experience for players across Pakistan.
All data transmitted between your device and pak11 is protected by TLS encryption. Sensitive data at rest is encrypted using AES-256. pak11 conducts regular security audits and vulnerability assessments to maintain platform integrity.
You have the right to access, correct, restrict, or request deletion of your personal data held by pak11. Data subject requests are handled promptly and in accordance with our obligations under applicable data protection law and our international gaming licence.
pak11 uses cookies strictly for platform functionality, session management, and aggregate analytics. We do not deploy advertising trackers or cross-site profiling cookies. You can manage cookie preferences at any time through your browser settings.
pak11 is strictly restricted to users aged 21 and above. Personal data collected during the KYC identity verification process is used partly to enforce this age restriction and to comply with responsible gaming obligations under our licence.
This Privacy Policy ("Policy") sets out how pak11 ("pak11", "we", "us", "our", or "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "the User", or "the Player") who access or use the pak11 website at https://pak11.club and any associated mobile-optimised interfaces.
pak11 is operated under an international gaming licence and is committed to handling personal data responsibly, lawfully, and transparently. This Policy reflects our obligations under applicable data protection frameworks as well as the requirements of our gaming regulatory licence.
By creating a pak11 account, making a deposit, or using any feature of the pak11 platform, you acknowledge that you have read, understood, and accepted this Privacy Policy in its entirety. This Policy should be read alongside pak11's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
Policy Scope: This Policy applies to all personal data collected through the pak11 platform, including data collected during registration, KYC verification, payment processing, customer support interactions, and routine platform use. It applies to all players, regardless of their city of residence within Pakistan — whether Karachi, Lahore, Islamabad, Faisalabad, or elsewhere.
pak11 collects personal data through several channels, including account registration, identity verification, payment processing, customer support, and automatic technical data collection during platform use. The categories of personal data we collect are described in the table below:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport / driving licence number, photograph | Registration form, KYC verification upload |
| Contact Data | Email address, mobile number, city of residence | Registration form, account settings |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (HBL, UBL, Meezan), USDT wallet address, transaction history | Deposit / withdrawal processing |
| Gaming Activity Data | Bets placed, games played, win/loss records, session duration, bonus usage | Automatic platform logging |
| Technical Data | IP address, browser type, device identifier, operating system, referring URL | Automatic server-side collection |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, reality check settings | Responsible gaming tool usage |
pak11 does not collect special category data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless expressly required by a regulatory obligation and with your explicit consent.
Minimum Data Principle: pak11 adheres to a data minimisation approach. We collect only the personal data that is strictly necessary for the specific purpose for which it is collected. We do not collect or retain data speculatively.
pak11 processes personal data for specific, legitimate purposes directly related to the operation of the platform and the delivery of services to players. The purposes for which we use your data are as follows:
Purpose Limitation: pak11 will not process your personal data for any purpose that is incompatible with the purposes listed in this section without providing you with prior notice and, where required by law, obtaining your explicit consent.
pak11 processes personal data only where a valid legal basis exists. The legal bases on which pak11 relies are:
Consent Withdrawal: If you wish to withdraw consent for marketing communications, simply send a request to [email protected] with the subject line "Unsubscribe". Withdrawal of consent will not affect your ability to continue using the pak11 platform.
pak11 does not sell your personal data. We do not rent it, trade it, or disclose it to third-party marketers or data brokers. Personal data is shared only in the following limited and controlled circumstances:
All third parties with whom pak11 shares personal data are required to maintain appropriate technical and organisational security measures and are permitted to use your data only for the specific purpose for which it was shared.
pak11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Gaming licence / AML regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | AML / financial record-keeping requirements |
| KYC Documents | Duration of account + 5 years post-closure | Gaming licence / AML regulatory obligation |
| Gaming Activity Logs | 5 years from date of activity | Gaming licence / dispute resolution |
| Support Communications | 3 years from date of interaction | Legitimate interest / dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Consent accountability requirement |
| Technical & Log Data | 12 months from collection | Security / fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained for legal purposes beyond the standard retention period, access to such data is restricted to authorised personnel only.
pak11 uses cookies and similar tracking technologies to operate the platform, maintain your session, and collect aggregate analytics data. The following categories of cookies are used:
pak11 does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies on the pak11 platform.
You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the pak11 platform.
No Ad Tracking: pak11 does not use advertising networks or retargeting technologies. We do not share cookie data with social media platforms or external advertising exchanges. Your browsing behaviour on pak11 stays on pak11.
pak11 takes the security of your personal data seriously and has implemented a comprehensive range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While pak11 employs robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying pak11 immediately if you suspect that your account has been compromised.
As a data subject, you have a number of rights in relation to the personal data pak11 holds about you. These rights are described below. To exercise any of these rights, please contact pak11 at [email protected] with the subject line "Data Rights Request". pak11 will respond to verified requests within thirty (30) days of receipt.
You have the right to request a copy of the personal data pak11 holds about you, together with information about how it is processed.
You have the right to request correction of any inaccurate or incomplete personal data that pak11 holds about you.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
You may request that pak11 restrict the processing of your data in certain circumstances, such as where you contest its accuracy or have objected to processing.
Where processing is based on consent or contract, you have the right to receive your data in a structured, machine-readable format for transfer to another controller.
You have the right to object to processing based on legitimate interests, including direct marketing. Such objections will be respected promptly.
Please note that certain rights may be limited where pak11 is required to retain or process data to fulfil legal obligations under its gaming licence, AML regulations, or applicable law. Where a request is declined for this reason, pak11 will explain the basis for the refusal in writing.
Identity Verification for Rights Requests: To protect your privacy and prevent unauthorised access to your data, pak11 may require you to verify your identity before processing a data subject rights request. This is a protective measure, not an obstruction.
The pak11 platform is strictly intended for users aged 21 years and above. pak11 does not knowingly collect or process personal data belonging to individuals under the age of 21. This restriction is enforced through our KYC identity verification process, which requires all players to submit valid government-issued identification confirming their date of birth prior to withdrawal processing.
If pak11 becomes aware, or has reasonable grounds to believe, that a user is under 21 years of age, the account will be suspended immediately pending investigation. Any funds held in a suspended underage account will be returned to the originating payment method after verification, and all associated personal data will be deleted in accordance with our data minimisation obligations.
If you are a parent or guardian and believe that your child has registered on pak11 without your knowledge, please contact us immediately at [email protected] so that we can take prompt action to close the account and delete the associated data.
21+ Strictly Enforced: pak11 operates a zero-tolerance policy with respect to underage gambling. All age restriction violations are investigated and reported to relevant authorities in accordance with our international gaming licence obligations.
The pak11 platform is operated under an international gaming licence, and aspects of our technical infrastructure, payment processing, and identity verification services may involve the transfer of personal data to jurisdictions outside Pakistan. Where such transfers occur, pak11 ensures that appropriate safeguards are in place to protect the transferred data, including:
pak11 does not transfer personal data to jurisdictions or processors that have not been subject to appropriate due diligence review. Where new cross-border transfers are introduced, this Policy will be updated accordingly.
The pak11 platform may contain references to third-party game providers, payment processors, or other service partners. While pak11 exercises due diligence in selecting its service partners, we are not responsible for the data processing practices of third parties operating their own independent platforms or services.
This Privacy Policy applies solely to personal data collected and processed by pak11 in connection with the pak11 platform at https://pak11.club. It does not apply to any data collected by third-party providers through their own interfaces, platforms, or services. We encourage players to review the privacy policies of any third-party service providers they interact with.
pak11 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform operations, or data processing practices. The effective date displayed at the top of this Policy will be updated whenever a material change is made.
When material changes are made to this Policy, pak11 will notify registered players by email to the address associated with their account and/or by posting a prominent notice on the pak11 website for a period of not less than fourteen (14) days following the effective date of the revised Policy.
Your continued use of the pak11 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should discontinue use of the pak11 platform and may request account closure by contacting [email protected].
Stay Up to Date: The version of this Privacy Policy published on this page is always the current operative version. We recommend reviewing it periodically, particularly when you receive a notification of an update from pak11.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pak11 handles your personal data, please contact our Data Protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Support Hours
24 / 7 — All Days
Including public holidays in Pakistan
Subject Line
Privacy Policy Enquiry
Include your registered username
Serving
All cities across Pakistan
Karachi · Lahore · Islamabad · Faisalabad
All data subject rights requests (access, rectification, erasure, portability, restriction, objection) should be submitted by email to [email protected] with the subject line "Data Rights Request". pak11 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days.
pak11 Data Protection Commitments
Your data is protected, your identity is verified, and your privacy is respected. Join thousands of players across Pakistan who trust pak11 for cricket betting, premium slots, and live casino — all under an international gaming licence.
21+ only. Gambling involves financial risk. Please play responsibly.